How Online Counselling Works
Online & Telephonic Counselling:
Professional Support From Where You Are.
TSAP-ZEN Wellness provides online and telephonic social work and psychosocial services.
You can access support without travelling to a physical consulting room.
Before Your Session:
You will receive information about:
- Your appointment
- The consultation process
- Fees and payment
- Consent
- Confidentiality
- The limits of confidentiality
- Online-session requirements
During Your Session:
Your session will take place through the agreed communication platform or telephone.
Please choose a private environment where you can speak freely and without unnecessary interruptions.
Your Privacy Matters:
Please make sure that you are in a private and secure location during your consultation.
We also recommend using a secure internet connection and keeping your device protected with an appropriate password.
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If Technology Fails
If the online connection is interrupted, we will use the agreed alternative method of communication where possible.
Emergencies:
Online counselling is not an emergency response service.
If you are in immediate danger or require urgent medical or psychiatric assistance, you should seek emergency assistance or attend your nearest emergency facility.
Children & Young People:
Where services are provided to children or young people, appropriate consent, safeguarding, confidentiality and legal requirements will apply.
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