Privacy & POPIA

Protection of Personal Information (POPIA)

 

TSAP-ZEN Wellness processes personal information in accordance with the Protection of Personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Personal information is collected and processed for lawful, specific and legitimate purposes and only  to the extent reasonably necessary for those purposes.

 

Your Privacy Matters

TSAP-ZEN Wellness respects the privacy and confidentiality of clients and website visitors.
This Privacy Policy explains how personal information may be collected, used, stored and protected when you interact with TSAP-ZEN Wellness.

 

Website Information and Cookies

 

Our website may use cookies or similar technologies to support website functionality, security, analytics, and user experience. Information collected through these technologies is handled in accordance with applicable privacy requirements and the relevant third-party platform's privacy policy.

Information We May Collect

Depending on your interaction with us, information may include:

- Name and contact details
- Appointment information
- Information provided through enquiry or booking forms
- Information necessary for providing professional services
- Payment information
- Correspondence between you and the practice
- Other information lawfully required for the provision and administration of professional services

How Information Is Used

Information may be used to:

- Respond to enquiries
- Schedule and manage appointments
- Provide professional services
- Maintain professional records
- Process payments
- Communicate with clients
- Meet applicable legal and professional obligations
- Protect the safety and rights of clients and others

Confidentiality

Information shared during professional services is treated as confidential, subject to applicable law and the recognised limits of professional confidentiality.
Confidentiality may be limited where disclosure is required or permitted by law, or where necessary to address circumstances involving serious risk or other legally recognized grounds.

 

Retention of Personal Information

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Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, professional, or record-keeping requirements.

Protection of Information

Reasonable measures are taken to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.

Third-Party Service Providers

Where external platforms or service providers are used for communication, scheduling, payment, storage or other business functions, information may be processed by those providers in accordance with applicable law and their respective privacy terms.

Your Rights
Subject to applicable law, you may have rights regarding your personal information, including rights relating to access, correction and other forms of participation in the processing of your information.

 

Privacy Enquiries

 

If you have questions about this Privacy Policy or would like to enquire about your personal information, please contact TSAP-ZEN Wellness contact details provided on this website.