Your Right to Raise a Concern

TSAP-ZEN Wellness is committed to providing professional, respectful and ethical services.

If you have a concern regarding the service you have received, we encourage you to raise the matter directly with the practice where this is reasonably possible.
We will consider the concern respectfully and seek an appropriate resolution.

How to Submit a Complaint

Please submit your complaint in writing to:

Email: info@tsapzenwellness.com 

Your complaint should include:

- Your name and contact details
- The date or dates relevant to your concern
- A description of the concern
- Any relevant information or documentation
- The outcome you are seeking, where applicable

Professional Standards

TSAP-ZEN Wellness operates within the applicable professional requirements governing social work practice.

The South African Council for Social Service Professions (SACSSP) regulates professional conduct and provides a formal process for complaints regarding alleged unprofessional or improper conduct.
Where a concern relates to alleged unprofessional or  improper conduct, clients may lodge a formal complaint with the SACSSP using the prescribed complaint process.

Professional Registration

Registered Social Worker: Obakeng Tshegofatso Michelle Matsapola
SACSSP Registration Number: 1047181
Practice Number: 1066056

Confidentiality

Complaints will be handled as confidentially as reasonably possible, subject to applicable legal and professional obligations.