Fees & Booking

Professional Support That Fits Your Needs

At TSAP-ZEN Wellness, we believe that seeking support should be a clear, respectful and straightforward process.

We provide professional online and telephonic counselling services for individuals, couples and families. Our services, consultation fees and session durations are displayed when you select a service through our online booking system.

Please select the service that best meets your needs and review the applicable fee and session duration before proceeding with your booking.

How Booking Works

1. Choose Your Counselling Service
Browse our available counselling services and select the service that best suits your needs.

2. Select Your Appointment
Choose an available date and time from the booking calendar based on the available appointment times.

3. Complete Your Booking and Payment
Payment is required in full online at the time of booking. Your appointment is confirmed once the booking and payment process has been successfully completed.

4. Receive Your Appointment Information
After your booking has been confirmed, you will receive your appointment confirmation and relevant session information.

For virtual counselling sessions, the Google Meet link required to attend your session will be provided with your appointment information.

For telephonic counselling, the relevant information regarding your scheduled session will be provided upon confirmation.

Medical Aid & Medical Scheme Reimbursement.

Clients who wish to use their medical aid are welcome to enquire about potential reimbursement for counselling services.

Medical scheme benefits, reimbursement rates and claim requirements differ between medical schemes and individual benefit plans. Clients are responsible for confirming directly with their medical scheme whether their specific plan provides benefits for the counselling service they require before making a booking.

Where applicable, TSAP-ZEN Wellness can provide relevant documentation to assist you in submitting a claim to your medical scheme. Any reimbursement is subject to your medical scheme's rules, available benefits, applicable rates and claim requirements.

Please note that payment for your appointment is required in full at the time of online booking, regardless of whether you intend to submit a claim to your medical scheme.

TSAP-ZEN Wellness does not guarantee that a medical scheme will reimburse the consultation fee, in whole or in part. Any amount not reimbursed by your medical scheme remains the client's responsibility.

Cancellation & Rescheduling

We understand that circumstances can change.

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time.

Cancellations or rescheduling requests made within the 24-hour period, as well as missed appointments, may be subject to the practice's cancellation policy.

We encourage clients to provide as much notice as possible when they are unable to attend their scheduled appointment.

Before You Book

Please ensure that:

You have selected the counselling service that best meets your needs.
You have reviewed the applicable consultation fee and session duration.
You are available at the date and time selected.
You have access to a suitable private space for your virtual counselling session.
If you intend to claim from your medical scheme, you have confirmed your benefits and requirements directly with your medical scheme.
You understand that payment is required in full when booking online.